Mobile Lifecycle Coordinator

Location: Bucharest, Romania

The Mobile Lifecycle Coordinator (MLC) role will replace the Local Mobile Coordinators in the current customer set up. The MLC position will support client’s by providing a multiple point of contact for client’s and end users to gain assistance with ordering, reporting, maintaining, troubleshooting, getting answers, and solving problems with their wireless devices.

Duties and responsibilities

  • Process Mobility orders for the client
  • Contact vendors when needed
  • Redirect users to IT if needed
  • Basic troubleshooting
  • Prepare recurring monthly and quarterly reporting as well as answer client requests for custom reports.
  • Prepare wireless optimization reports and discuss with client prior to implementation
  • Internal client projects
  • Take end user calls and assist in activating/processing orders received
  • Understand each client’s unique needs and ordering portals
  • Follow outline/procedures for each client’s requirements
  • Understand and Follow order process
  • Document each order according to CBI process
  • Suggest changes and improvements to make the processes more efficient
  • Communicate status and/or resolution with client
  • Ensure client’s data and in-country procedures are kept up to date at all time

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