On the third and final day of the Enterprise Technology Management Association (ETMA) Member Conference in Philadelphia on Wednesday, September 26th, CBI was awarded the Technology Expense Management Best Practices Award.
ETMA defines “best practice” as a technique or methodology, that through experience and research, has proven to reliably lead to a desired result. Each nominee gave a presentation for why their company’s best practice should be recognized. Denise Booms-Pepin, Founder and CEO, presented CBI’s best practice nomination around our client life-cycle. After, conference attendees voted on which company deserved the award.
Here at CBI, we don’t measure success by the awards or recognition we receive, but rather by the success and satisfaction our clients receive as a result of the dedication and hard work we provide them. CBI’s best practices are in place to ensure our clients are satisfied and provided with a swift, stress-free implementation. We are proud of each and every one of our team members who work diligently to make sure our clients are provided with best in class service, making this kind of recognition possible.
Below you will find what went into developing our recognized best practice.
Best Practice
Once a sale is made we turn it over to our implementation team. CBI assigns a client service manager (CSM) from day one of implementation to go-live through the lifetime of the client. By doing this we ensure there is full knowledge transfer of all the things discussed, thus eliminating duplication of communication. Together, this guarantees the CBI, client relationship is poised for success.
Results
By establishing this account team structure, we create greater comfort & confidence between us and the client. This has reduced implementation time by 25% providing CBI clients with a 90-day stress-free implementation. Our business practice has provided extremely positive feedback, resulting in a 100% Telecom Expense Management (TEM) client retention rate.
What our Clients Say
“Our relationship with CBI has extended into years; due to the value their subject matter experts bring to table with in-depth knowledge of telecommunications carriers billing systems and aligning contractual language to the best practices.”
Gerard Wood – Manager | IT Asset Management, Amway
“It is nice to be able to work with a vendor who is not only an expert in their field but is also responsive and provides great customer service. CBI has taken great care to understand our account and provide cost savings recommendations. We value their knowledge and input and consider them an extension of our team.”
Valued Client/International Beverage Brand
CBI Mission Statement
CBI Telecommunications Consultants effectively assists our business clients in managing their technology services and associated expenses. CBI’s passion for success is measured by the value we bring to our clients through an optimized technology infrastructure and the resulting cost reductions.