
Food-Service Industry Challenges
- Order Handling
- Time consuming
- Lack of experience
- Fixed Telecom Visibility
- Lack of internal resources
- Invoice Auditing
- Missed charges lead to incorrect billing
- Higher cost allocations
- Low End User Satisfaction
- Slow response time
CBI Offers these Solutions
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Food-Service Client Case Study
With over 1,700 wireless devices and service technicians traveling to maintain restaurant equipment in all 50 states, this client recognized that their procurement person was overwhelmed with wireless orders, vendor management issues and internal employee questions.
They interviewed several TEM and WEM companies and selected CBI Telecommunications Consultants (CBI) to handle their moves, adds changes and disconnects from a wireless perspective. In addition CBI also performed an audit an optimization of all wireless and Wireline services.
Reduce the time spent handling orders
Efficiency by handling vendor issues
Knowledge of vendor processes (including escalations)
Continually audit invoices to insure all charges are billed correctly
Ensure international rate plans are applied and removed as needed
Enforce wireless approval process is adhered to by all employees
Higher level of end user satisfaction, quicker response timeBy using CBI for procurement services, this client was able to reduce the frustration and time spent ordering and changing out devices. Their internal staff was able to spend more time on other pressing business needs.
Cost Reduction of $210,000 annually
Represents an overall reduction from the audit and optimization of 21.5%
Reduction in Wireless Procurement Cost savings of 56%
Johnsonville Sausage
“We have been utilizing the services of CBI Telecommunications for Mobility Procurement, support and bill optimization for 5 years. We have around 300 mobile phones using 4 different cellular providers, provided and supported by the company. While it is possible to do it yourself and try to keep track of it, it is almost impossible to do it accurately and efficiently without the telecom industry knowledge that CBI provide, Our internal IT technicians are able to focus on more urgent production issues with higher impact and not have to know everything about all the current mobile devices. I would recommend CBI for any of your Telecom needs, be it support, procurement or billing optimization.”
Jeff Pitts
IT Service Manager