Food-Service Client Case Study

With over 1,700 wireless devices and service technicians traveling to maintain restaurant equipment in all 50 states, this client recognized that their procurement person was overwhelmed with wireless orders, vendor management issues and internal employee questions.

They interviewed several TEM and WEM companies and selected CBI Telecommunications Consultants (CBI) to handle their moves, adds changes and disconnects from a wireless perspective. In addition CBI also performed an audit an optimization of all wireless and Wireline services.

 Reduce the time spent handling orders
 Efficiency by handling vendor issues
 Knowledge of vendor processes (including escalations)
 Continually audit invoices to insure all charges are billed correctly
 Ensure international rate plans are applied and removed as needed
 Enforce wireless approval process is adhered to by all employees
 Higher level of end user satisfaction, quicker response time

By using CBI for procurement services, this client was able to reduce the frustration and time spent ordering and changing out devices. Their internal staff was able to spend more time on other pressing business needs.

Cost Reduction of $210,000 annually

Represents an overall reduction from the audit and optimization of 21.5%

Reduction in Wireless Procurement Cost savings of 56%