Professional Services Industry Challenges
- No Reporting Tool for TEM
- Poor visibility into Telecom Expense Management
- A large number of professional services companies don't have an adequate tracking tool
- Bad Customer Service Experience
- Little cooperation from primary vendors
- Poor Cost Allocations
- Lack of control
- Meager maintaining of inventory and cost allocation
CBI Offers these Solutions
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Mid-Size Professional Services Case Study
Company Profile
Mid-Size Professional Services client is a leading law firm in the Midwest servicing the United States and several international countries.
Business Situation - The Problem
CBI’s Client had two major concerns. They had no reporting tool for expense management and little cooperation from their primary vendors in customer service needs.
Technical Situation - The Solution/Options
The need for accurate reporting became essential for pass through cost to be their clients and internally. In addition client required a partner to provide technical, product, contract and services solutions when the vendor was non-responsive or uncooperative.
Results
CBI offered a specialized TEM tool with customized reporting to assist with their internal accounting. In addition CBI used its 22 years of experience holding the vendors accountable with response times, solution based results and incorrect invoicing credits. As a result of our on-going partnership with the client, the firm now has the visibility it needs for internal and client charge backs, reporting tools that surpass what is ability from the vendors and the peace of mind knowing billing is optimized and correct.
Conclusion
CBI offered direct and customized solutions for their individual needs. Due to years of partnership and trust CBI is involved in all telecom solutions and contract negotiations as a valued business partner of the firm.
Warner, Norcross & Judd L.L.P.
“CBI is conscientious, dedicated, and willing to go above and beyond to meet our needs. CBI is dedicated to bringing practical and innovative solutions resulting in costs reductions in all aspects of our telecommunications!”
Dale DeLongpre
Director of Information Systems