Telecom Auditing Success Story

This tier one automotive manufacturer provides complete design, engineering, manufacturing and assembly operations for injection -molded Interior and Trim components, exterior handles and under hood components. Capabilities include Class A exterior and interior painting, multiple interior surface decoration technologies, and an accredited testing laboratory along with a complete CAD/CAE department with in-house rapid prototyping.

World Headquarters: Detroit, MI
Global Footprint: 18 locations across 8 countries
Employees: 4,100
FY 2010 sales: $480 million
Customers: OEM (50%) and Tier 1 suppliers (50%)
Ownership: Established: 1986

Business situation – The Problem
A series of mergers and acquisitions due to the automotive fallout left this automotive manufacturer with a multitude of vendor invoices that needed to be explained and facilities that truly needed audit services.

Technical situation – The Solution Options
CBI conducted a full audit for all service locations and identified a number of circuits and lines that were no longer in use. In addition, CBI also identified an error with a vendor contract that resulted in a $261,000 credit. CBI also assisted in assisting the client with ways to further optimize services that are in place.

Solution – The Results
CBI audited all vendor invoices to locate each billing service by type. To date CBI has verified over $650,000 in savings and continues to audit invoices on a monthly basis for additional savings. This represents a 42% overall reduction in annual telecom spend.

CBI has simplified the telecom environment and alleviated the pains previously associated with this sector. CBI uses vendor management assistance, trouble resolution and a continuous monthly audit of all invoices to keep this company in the clear and in the know of their telecom spending and savings.